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Channel: Net Promoter Community: Message List - Energy, Utility
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Do utility companies use NPS?

Does it make sense for a regulated monopoly (i.e. electric utiliy) to ask a customer if they'd recommend that utility to a friend when it is not optional?  In what capacity would they be recommending...

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Re: Do utility companies use NPS?

  I came here looking for the answer to that same question.  My thinking is "yes, it does make sense" but I would like others insight into this as well.  Some reasons I think it's relevant: with the...

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