Do utility companies use NPS?
Does it make sense for a regulated monopoly (i.e. electric utiliy) to ask a customer if they'd recommend that utility to a friend when it is not optional? In what capacity would they be recommending...
View ArticleRe: Do utility companies use NPS?
I came here looking for the answer to that same question. My thinking is "yes, it does make sense" but I would like others insight into this as well. Some reasons I think it's relevant: with the...
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